Effective date: 2025
This Privacy Policy describes how EGGcraft LTD (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://eggcraft.co.uk (the “Site”).
1. Information We Collect
When you use our Site or place an order, we may collect the following information:
- Your name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely by third-party providers)
- IP address and browser/device information
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Send order confirmations and updates
- Comply with legal obligations (e.g. tax reporting)
- Improve our website and services
We do not use your data for unsolicited marketing unless you explicitly opt-in.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
- Payment processors (e.g. Stripe, PayPal)
- Shipping providers (e.g. DHL, Royal Mail)
- Our professional service providers (e.g. accounting or legal teams)
All third-party providers are GDPR-compliant and only receive the minimum data necessary.
4. Cookies
We use cookies to enhance user experience, keep track of cart contents, and collect anonymous analytics. You can control cookie settings through your browser preferences.
5. Data Storage and Security
Your data is stored securely on GDPR-compliant servers. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
6. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict how we process your data
- Withdraw consent (where processing is based on consent)
To exercise your rights, contact us at: contact@eggcraft.co.uk
7. Data Retention
We retain order information for tax and accounting purposes for up to 7 years, unless a longer period is required by law. Non-order data may be deleted sooner upon request.
8. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact
If you have any questions about this policy, please contact us at:
EGGcraft LTD
Email: contact@eggcraft.co.uk