1. About Us
EGGcraft Limited is an independent, UK-registered company specializing in custom-painted vintage watch dials and bespoke timepiece design. All artworks are handmade and individually tailored for private, non-commercial use.
2. Products and Services
Each product is unique and made-to-order. Due to the custom nature of our services, minor variations may occur between the digital preview and the final product. All items are hand-painted and may show small artistic differences.
3. Order Process
Once you place an order, you will receive a confirmation email. After payment, we will begin creating your custom piece. Please ensure all details are correct before confirming your order, as changes may not be possible later in the process.
4. Pricing and Payment
All prices are listed in GBP (£) and include applicable taxes unless stated otherwise. Payments are processed securely through our platform. In the case of bespoke work, a non-refundable £200 design fee will be retained if the customer does not approve the final design. Any remaining amount will be refunded.
5. Delivery
We ship worldwide using trusted courier services. Delivery times may vary depending on the destination. You will receive tracking details once the item has been dispatched.
6. Customs and Import Duties
International buyers are responsible for any customs fees or import taxes that may apply. These charges are not included in our prices and are the responsibility of the customer.
7. Returns and Cancellations
Due to the bespoke and artistic nature of our work, we do not accept returns or cancellations once work has started. If your item arrives damaged, please contact us within 48 hours with photos for assessment.
8. International Returns and Customs Duties
Customers outside the UK are responsible for any import duties, taxes, or fees incurred upon delivery. If an item is returned, these charges are non-refundable by us. However, customers may be able to reclaim such fees through their local customs authorities. We can provide a credit note and shipping confirmation upon request to support this process. Returned items must be clearly marked as “Returned Goods” to avoid additional import charges.
9. Intellectual Property
All designs, artwork, and written content are the intellectual property of EGGcraft LTD. Reproduction, resale, or commercial use without our written permission is strictly prohibited.
10. Brand Logos and Trademarks
We are not affiliated with, nor officially endorsed by, any watch brands (including Rolex, OMEGA, etc.). All designs are artistic interpretations and do not involve any modification of original brand logos.
11. Intellectual Property and Media Usage
By placing an order with EGGcraft Limited, the customer acknowledges and agrees that all creative designs, artworks, and photographs produced as part of the service remain the sole intellectual property of EGGcraft LTD. We reserve the right to share images of the completed artwork on our social media channels, website, and promotional materials, unless the customer expressly requests otherwise at the time of ordering. These images may be used to showcase our portfolio, artistic process, and brand identity. No personal or sensitive information will be shared.
All customised orders, including hand-painted watch dials, are final and non-refundable.
By placing a custom order, the client acknowledges that the product is made to their individual specifications. Prior to commencing the painting process, EGGcraft will provide a digital design preview for approval. Upon completion, detailed photographs of the finished dial will be shared for final confirmation before dispatch.
12. Returns and Cancellations
Cancellations or design changes must be requested before the item is shipped. Once the item has been dispatched, no cancellations, alterations, returns, or refunds will be accepted.
If you choose to cancel your order before shipping, please note that the initial 30% payment is non-refundable as it covers the time, design work, and preparation already undertaken. Additionally, If you have purchased a watch from our website and requested a custom painting on its original dial, please note that the cost of the dial is also non-refundable.
13. Warranty
EGGcraft offers a 1-year limited warranty covering only the custom work carried out by our team, such as hand-painted dials. This warranty does not cover the original movement, components, or any manufacturer-related aspects of vintage watches, which are sold as-is due to their age. Discoloration, fading, or deterioration caused by sun exposure or high temperatures is not covered under warranty.
Watches priced at £2,000 or above are eligible for a 1-year functional warranty, limited to defects under normal use. This warranty excludes damage caused by water exposure, misuse, or neglect.
Due to the vintage nature of our watches, customers are advised to handle their timepieces with extra care. We strongly recommend keeping the watch dry, avoiding shocks or exposure to extreme conditions, and scheduling professional servicing every two years to maintain optimal performance.
13. Contact
For any questions or concerns, please contact us at:
contact@eggcraft.co.uk