EGGcraft is an independent, family-owned workshop founded by two individuals. We are not affiliated with Rolex S.A. OMEGA, or any other watch manufacturers, nor are we official distributors or licensed partners of these brands. All our watches are vintage, second-hand pieces and are not guaranteed by the original brands.We offer luxury watch customisation upon customer request, and these services are provided solely for personal, private use. Manufacturer warranties are void; only EGGcraft’s warranty covers our custom work.

Limited-edition products or custom dial painting services, the processing time may take between 7 to 21 days. In such cases, you will be notified about the extended processing time.

We trust that your vintage watches will be well cared for, and we are proud to share that the paint applied to the dial is crafted to endure for years to come. With proper care, it will remain in excellent condition, preserving its beauty for future generations.

After your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. You can either click the link or go to the carrier’s website and enter the tracking number to check the real-time status of your delivery.

If you need to change or cancel your order, please reach out to us. You can reply to your order confirmation email, explore contact options on our Contact page, or email us directly at info@eggcraft.co.uk We’ll do our best to assist you, depending on the status of your order and whether it has already been processed and shipped.

If you receive an incorrect or defective item, or encounter any other issues with your order, please contact us promptly using any method listed on our Contact page. Provide your order number and details of the problem, and we will resolve the issue swiftly to ensure you receive the correct item or a replacement.

• Double-check that all your payment details—such as the card number, expiration date, and security code—are entered correctly.
• Confirm that your billing address matches the one linked to your payment method.
• Ensure that your account has enough funds to cover the transaction.
• Reach out to your bank or payment provider to make sure there are no restrictions or holds on your account that could be blocking the payment.
• If the issue persists, please get in touch with us via the Contact page for further assistance.

When ordering from EGGcraft custom watches within the UK, the prices on eggcraft.co.uk include shipping cost, VAT and all applicable taxes as per UK legislation. Import duties, taxes, and charges are not included in the item price. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying. If you send only your watch dial, you will avoid additional customs fees.

While we don’t have a physical store at the moment, all of our designs are lovingly crafted from our home studio. Each piece is created with care and passion, and we ship them directly to you from this special space.

UK Buyers:

Shipments to UK addresses will be sent Free of charge via Royal Mail Special Delivery (1 working day).

International Buyers:

Will be sent Free of charge via DHL Express (up to 1 week)

If your package is lost or damaged during shipping, please contact us right away through our Contact page. We will collaborate with the shipping carrier to investigate and, if needed, arrange for a replacement or refund.
We are committed to resolving shipping issues quickly and efficiently, ensuring your satisfaction and minimizing any inconvenience.

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. Mor information please click refund returns policy

We cover the cost of return shipping by providing a prepaid shipping label, ensuring a hassle-free process at no extra cost to you. Refunds are typically processed within 7-10 business days, but the exact timing may vary depending on your bank or card issuer.

Since these watches are vintage, they don’t come with manufacturer warranties, we recommend handling them with extra care. To keep them in the best possible condition, it’s important to keep them clean, avoid water exposure, and remember that, like all mechanical watches, they require regular maintenance. If you’re looking to enjoy your watch for many years to come, we suggest taking it for a professional service every two years.

We use globally trusted payment systems, Stripe and PayPal, on our website. For more information, feel free to click on their names to learn more.